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What is an EBT PIN?
Every time you use your card, you must enter
four secret numbers. These numbers are called
a PIN (Personal Identification Number)
**** = PIN (4 secret numbers)
These are the ways to get a PIN:
• If you get your card at your local DSHS office
you will choose your PIN at that time.
• If the card is sent to you through the mail
– you must call Customer Service to choose
your new or replacement PIN.
Don’t throw it away! You need these four
numbers and your card to get your benefits.
Don’t write your PIN on your card and don’t
share your PIN with anyone not in your
household! Keep your PIN in a safe place and
not in the same purse or wallet as your card.
If you lose your card or it is damaged, the PIN
is still good. A replacement card will have the
same PIN. The PIN won’t change unless you ask
that it be changed.
What is an alternative card
holder?
You may choose someone else to help you use
your benefits. This person is called an alternate
card holder.
The Alternate Card Holder
• Is chosen by you.
• Will receive their own Washington QUEST
card and PIN at a local DSHS office.
• Will be able to spend your benefits.
If you choose someone to be your alternate
card holder, choose a person you trust.
Remember, lost or stolen benefits won’t be
replaced. For more information or to get an
authorization form, call 1-877-501-2233.